As the Assistant to the CFO of Jubilee Christian Center, one of my responsibilities is to form strategic partnerships with key vendors. After meeting with numerous companies (even other Konica Minolta options), Jubilee decided the right "fit" for our organization was The Swenson Group. The Swenson Group seemed to be the only company that took a long-term approach to our business. Unlike many other vendors, The Swenson Group actually "talked us out of'" purchasing the unnecessary features and functions other vendors were recommending. This strategy helped Jubilee make the best financial decision without sacrificing quality.
Jubilee now has multiple Konica Minolta digital products from The Swenson Group, including the C6500 Color Production platform, and has been very satisfied. The Swenson Group's approach was very straightforward, fair, and consultative. They provided thorough training and we have received excellent service. When Jubilee decided to partner with The Swenson Group, we did so based not only on the technology, service, and support, but also who we were going to do business with. The fact we can call the President's cell phone at anytime shows their commitment to a long-term, mutually beneficial relationship. I strongly recommend The Swenson Group as a strategic business partner for all of your document management needs.
Sincerely,
Judy Kirschenmann
The Bank of Alameda has been doing business with The Swenson Group (TSG) for a number of years. Previous to our partnership, we had numerous equipment and service/supply vendors that supported the copiers, printers and faxes for our branches. After doing their research, TSG developed an all-inclusive Cost-Per-Print Program that supports all of our equipment (multiple Konica Minolta copiers, HP network printers, faxes, etc.) and has reduced our costs by over 20%. Additionally, this program has saved our IT and Administration departments significant time. We now receive one accurate, itemized invoice for all of our branches from The Swenson Group and only have one number to call for service, supplies and support.
Instead of simply selling copiers, TSG helped the Bank of Alameda solve a problem. We now have the ability to track, measure and budget for all costs associated with all of our office technology. The Swenson Group’s service department has been exceptional. In addition to having excellent response time, they are always courteous and professional. They have gone “above and beyond” on numerous occasions. We also appreciate having one point of contact that has allowed us to build a long-term relationship. The Bank of Alameda truly feels we have a business partner in The Swenson Group. Feel free to contact me directly if you have any questions about our positive experience with The Swenson Group.
Darcie Perry
Bank of Alameda
Vice President / Controller
After working with numerous vendors and experiencing various levels of service, I am pleased to recommend The Swenson Group Business Technologies. The Swenson Group now supports not only our reliable Konica Minolta bizhub printer/copier/ scanner, but also all of our existing network printers. Unlike some of the "big business" vendors in the office products industry, The Swenson Group's "solutions" approach and post-sale support have truly differentiated them as a full service provider.
Being in the insurance industry, our job is to provide creative programs and solutions for our clients. The Swenson Group has done the same thing for Johnson and Dugan's copying and printing needs. They have been professional and have lived up to all commitments. I recommend all businesses strongly consider The Swenson Group when evaluating different office technology, service and supply vendors.
Sincerely,
Michael Johnson
Partner
My name is Marcia Ciarlo and I am the Director of Finance for Armanino McKenna LLP. We are the largest private accounting firm based in California and continue our significant growth because we understand client relationships are the true basis of our business. We view our client's success as our success. As we evaluate vendors and business partners to support Armanino McKenna's high expectations, we look for organizations who share our "customer first" business philosophy. We have found such a partner in The Swenson Group Business Technologies.
Instead of simply trying to sell Armanino McKenna office equipment, The Swenson Group listened to our challenges and our goals. In addition to providing reliable Konica Minolta multi-fuction platforms for our offices, The Swenson Group customized a service and supply program for all of our network laser printers. Their innovative programs and cost-cutting strategies have brought true value to our partnership. Their pricing structure is competitive, but unlike many other vendors, The Swenson Group does not sacrifice "post-sale" support. I would strongly recommend any organization looking for a long-term relationship, great technology and responsive service to consider The Swenson Group. They get it.
Sincerely,
Marcia Ciarlo
Director of Finance
Armanino McKenna LLP
As the technology manager at RGW Construction and Equipment Sales, one of my duties is to procure copy machines and printing solutions for the main office as well as our many job trailers. I first started working with The Swenson Group (TSG) in 1997.
Through the years, our technology needs and especially our printing needs have changed radically, especially as it comes to machines that can copy, print, scan and fax. Our job trailers have become much more independent as the technology improved and that has required the printing solutions to become more complex.
The Swenson Group have always been there with solutions that fit the various situations we had for copying, faxing, scanning and/or printing, especially for our field locations. They have always stood behind their products and their service has always been good. When we had problems with our machines (as inevitably happens, especially in the environments we work in), one call was all it took to get a well-trained technician out to a site to service a machine.
They always return my calls and listen to our needs, rather than just giving an off-the-shelf solution. I can always count on TSG to be honest in their assessments and give both the good and bad points.
After almost ten years, we still turn to The Swenson Group. In this day and age, I think that says a lot about the way they have dealt with us. I plan on continuing to use them in the future. I have recommended that other companies call TSG when they have a copier need and have only positive comments from them as well.
I highly recommend The Swenson Group for any copying, faxing, scanning or printing solutions you may need.
Respectfully,
Bruce Whitener
IT Manager
RGW Equipment Sales
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Approximately one year ago we first made contact with your company regarding our printing and copier needs. You and your staff took the time and effort to understand our business and our needs regarding paper documents. This was not an easy process, and we were impressed with the level of service and effort you put in.
Since we had as existing lease in our place our initial thoughts were to make no changes. However, at the same time we were unhappy with the service we were getting from our former provider. Fortunately, you remembered to call us around the time our old lease was coming up for automatic renewal which would have locked us into an unfavorable lease with a company that wasn't providing the service level we need or expect.
As a result of your efforts, we replaced our old equipment with new. Our expectations were that breakdowns would happen often, but your service would be better. After a number of months now we have learned two things. The quality of the new equipment is much better than we expected, and when we do need rare help it is fast and easy to obtain! Exceeding expectations like this can make for loyal customers.
I'm happy to say we are loyal customers and would recommend your firm to anyone considering changes to their print environment. I can't think of a single thing to say as to how you could improve your products or services to us.
Best regards,
Roy Ehlenberg
Facilities Manager
East Bay SPCA
American Baptist Homes of the West is a leading provider of Senior Housing in the Western United States. We have high expectations...and we have high expectations of our vendors.
Over the past few years, we've experienced a growing number of service, billing and support issues with the large office technology manufacturer who supported our headquarters in Pleasanton. When we had questions or needed help from this vendor, we often got the "big business" run-around and found they had very little accountability. We recently conducted an intensive Request for Proposal process in order to determine which company would not only be able to provide a high level of support for our HQ, but also for our various sites throughout the United States. After a thorough evaluation, we selected The Swenson Group.
We found The Swenson Group was the only vendor who truly listened to our requirements. Unlike most vendors who seemed to have their own "agendas," The Swenson Group asked a lot of relevant questions about our business and our document related challenges. They offered specific hardware and sortware solutions that addressed our problems and were able to structure a program that helped our team be more productive and efficient. Their managed print program has helped ABHOW accomplish two of its main goals: save time and money!
An additional reason we selected The Swenson Group was because we had confidence in their "post-sale" support in terms of their service, billing and accountability. We work with a business owner who is motivated and empowered to take care of us. I strongly recommend if you are looking for true business partner, instead of simply a vendor, you consider The Swenson Group for all of your document management needs.
Sincerely,
Laurie Cavil
Facilities Manager, ABHOW
The Copy Shop dba Copy 911 has been doing business with The Swenson Group for more than 8 years. In The Swenson Group, we feel like we have a true business partner that works with us to meet all of our needs.
Providing high quality documents in a timely manner to our clients is our business. It is important that we have reliable, efficient products that produce high quality output in both black and white and color. The Konica Minolta products we have from The Swenson Group have been terrific in meeting these needs.
More importantly, The Swenson Groups' technical support personnel are knowledgeable and responsive. It is critical to our business that our uptime is maximized. To that end, the communication, response time and technical expertise of their service organization has been excellent.
As important as all of that, is the fact that they are all excellent folks to work with and it is evident they care about the success of our business. I highly recommend The Swenson Group to anyone considering an office technology investment.
Sincerely
Joelle Norris
Owner
The Copy Shop, dba copy 911
I have been personally working with The Swenson Group for over 6 years to help provide SunPower with office solutions such as copiers, printers, scanners, color, and fax machines. As the North American Facilities Lead it is my responsibility to ensure that we receive reliable, productive and cost effective solutions. Service and ongoing support is mandatory and [the TSG] team have always been extremely responsive and easy to work with. They listen to our needs, respond accordingly and always provide all-inclusive solutions to help meet our day-to-day and ever changing requirements. [TSG] sold SunPower its first Xerox Color Copier over 10 years ago and since then we have invested in several Konica Multifunctional products, including color, as our business has grown and we have opened additional offices.
We also use The Swenson Group to provide service, supplies and support on our existing fleet of laser printers. This program has helped reduce the number of vendors we use; fixed our printing costs so it is predictable and measurable; and helped decreased our internal IT Department's involvement, allowing them to focus on corporate goals and other more pressing issues.
It is very important to me to know that I am working with a trusted source that has SunPower's best interests in mind. The Swenson Group has earned that trust and continually meets and even exceeds my expectations as a business partner. I would strongly recommend The Swenson Group and their products and services to help any organization with their office technology requirements.
Sincerely,
Ainsley Hill
North American Facilities Lead
My business was first introduced to you [The Swenson Group] back in the summer of 2009. I met with you and you conducted a review of our office technology products. After collecting usage data for 60 days you presented a thorough and comprehensive assessment of our current situation and proposed several alternatives. I was impressed with how [TSG] approached our operations. Rather than trying to "upgrade" all our equipment and push your products, you listened, took input and formulated a cost effective and productive solution to meet our requirements. It was refreshing to see you re-allocate several of our existing products, while adding the appropriate new ones to meet specific requirements you identified within each department.
At the time, our company had a national contract with Ricoh/IKON, and each branch office was strongly encouraged to utilize this. After evaluating their proposal to upgrade the existing contract "product for product", we felt [The Swenson Group] offered comparable or better products that were competitively priced; provided additional value added services; had our best interest in mind; and were the best company to partner with. We have not experienced any problems with the equipment over the last 21 months and your service and support organization has met our needs.
As a Director of Operations, it is important to ensure our employees have the right "tools" to perform day-to-day tasks. I know if we have any needs or issues, your company will get them resolved in a timely manner.
Thank you for meeting with me two years ago, we consider you a valued business partner and appreciate how you have supported and helped our operation.
Regard,
Rick Steeb
Director Operations
The Jaroth Companies started doing business with The Swenson Group back in 1995, when our needs merited our first productive, "analog" copier. Since that time, our business has progressed, grown, and made several changes. Your organization has been with us every step along the way, whether it was a new office opening; an expansion of an existing office; relocation; advancements in new technology like "analog" to "digital"; or helping increase productivity, reduce operating costs, and ensure we can appropriately support our internal and external customers with the highest level of customer satisfaction.
As with any good business partnership, trust and confidence is essential to ensure short and long term success, as well as sustainability. We expect our partners to perform at the highest level, and depend on them to keep us informed of technology advancements that will help improve our business operations. Your products, customer service and support have always been first rate. Since that first solution you provided, our Finance, Facilities and IT Personnel have modified, renewed, added and initiated at least a dozen agreements with you. The fact that you have been our sole provider for this technology for the past 16+ years, speaks to our confidence in you as a trusted advisor and important component of our operation.
It is for these reasons I would strongly encourage any organization looking for an excellent business partner to sit down with your organization.
It has been a fun journey, looking forward to all that is ahead, thank you!
Regards,
Thomas Keane
Chief Executive Officer
